Privacy Policy

Last updated: April 2025

handicraft.top (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website handicraft.top or interact with our services. Please read this document carefully. If you do not agree with the terms of this policy, please do not access the site.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as data gathered automatically when you use our platform. The categories of data we may collect include:

• Personal identification information: full name, email address, phone number, shipping address, and billing details when you place an order or register for an account.
• Account credentials: username, password, and any profile preferences you set.
• Payment information: credit/debit card numbers, PayPal or other payment processor identifiers (processed securely by third-party gateways; we do not store full card numbers).
• Communication data: messages you send via contact forms, emails to [email protected], or customer support chats.
• Automated technical data: IP address, browser type and version, time zone setting, operating system, device type, browsing behavior, and referral URLs.
• Usage data: pages viewed, time spent on pages, clickstream patterns, and product preferences.

We may also receive information about you from third parties (e.g., payment processors, shipping carriers) solely for the purpose of fulfilling your orders and improving our service.

2. How We Use Your Information

We use the collected data for the following legitimate business purposes:

• To provide and maintain our service: process transactions, manage your account, authenticate users, and deliver handmade products you purchase.
• To communicate with you: send order confirmations, shipping updates, respond to inquiries, and provide customer support.
• To improve and personalize your experience: analyze preferences, recommend products, and tailor content based on your interests.
• To comply with legal obligations: maintain records for tax, fraud prevention, and regulatory compliance (Georgia state and US federal law).
• Marketing (with your consent): send newsletters, promotional offers, and artisan stories. You may opt out at any time via the unsubscribe link or by contacting us.
• Security and fraud detection: monitor for suspicious activity, protect the integrity of our website, and enforce our terms.

We will not process your information in a manner incompatible with the purposes described above without prior notice.

3. Data Protection & Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Regular security audits, firewalls, and intrusion detection systems.
• Strict access controls — only authorized personnel have access to personal data, and they are bound by confidentiality agreements.
• Secure data storage on encrypted servers located in the United States.
• Pseudonymization and anonymization techniques where feasible.

While no method of transmission over the internet is 100% secure, we strive to maintain the highest standards of data protection. In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by applicable law.

4. Cookies & Tracking Technologies

handicraft.top uses cookies, pixels, and similar tracking technologies to enhance your browsing experience, analyze traffic, and support our marketing efforts.